Privacy Policy
Llama Accounting – Privacy Policy
11 Oct 2026
Who we are and what we collect
This policy explains how Llama Accounting Ltd ("we", "us") looks after personal information collected through www.llamaaccounting.com. We are the data controller. Our registered office is Office 10, JR Quarter, Moy Road Industrial Estate, Taffs Well, Cardiff, Wales, CF15 7QR, and our company number is 10543756.
We collect:
-
Information you give us: your first and last name, company name, email address and the message you write when you use our contact form, plus any details you give when you book a call.
-
Information collected automatically: your IP address, device and browser type, the pages you visit and how you move around the site, collected through website analytics and cookies.
We do not collect payment details through this website.
How and why we collect it
-
Contact form: we use your details to reply to your enquiry. Lawful basis: legitimate interests, and steps you ask us to take before a contract.
-
Booking a call: we use your details to arrange the call you asked for. Lawful basis: steps you ask us to take before a contract.
-
Cookies and analytics: to understand how the site is used and improve it. Lawful basis: consent where required, otherwise legitimate interests.
-
Social media: to respond to you and manage our accounts. Lawful basis: legitimate interests.
We only use your details for the reason you gave them to us, and not to build profiles or for automated decision making.
How we store, share and keep it
We keep your information securely and only let people at Llama Accounting see it if they need to. We do not sell your information.
We use trusted services to run the website, and they may process your information on our behalf:
-
Wix, which hosts the website and receives contact form submissions.
-
Calendly, which handles call bookings.
-
Google, which provides the reviews shown on the site.
-
Instagram and LinkedIn, if you follow links from our site to our profiles there. They have their own privacy policies.
Some of these providers are based outside the UK. Where that happens, we rely on the safeguards they provide, such as the UK's approved transfer arrangements.
We may share information if the law requires it, for example with HMRC, the police or a court.
We keep contact form messages and booking details for 12 months after your last contact with us, unless you become a client. In that case we keep your information in line with our client engagement terms and the legal retention periods that apply to accounting records.
Cookies, analytics and how we contact you
Cookies and analytics. Our website uses cookies and similar tools to make the site work and to see how it is used. We use Wix's analytics, which may include session recordings that show how visitors move around a page. We run these in a privacy mode that hides what you type into forms. Third-party tools, such as Google, may set their own cookies and have their own policies, which we do not control. You can block or delete cookies in your browser settings, and the site will still work, though some features may not.
How we contact you. We use the details you give us to reply to your enquiry by email or phone. We do not send marketing emails. If that changes, we will only send them if you have asked us to, and every message will tell you how to stop. We never use your details for marketing just because you filled in the contact form.
Your rights, changes and contact details
Under UK data protection law you have the right to:
-
ask for a copy of the personal information we hold about you
-
ask us to correct anything that is wrong
-
ask us to delete your information
-
ask us to restrict or stop using it
-
object to us using it, and ask for it in a portable format
If you gave us consent, you can withdraw it at any time by emailing us. This won't affect anything we did before you withdrew it. To use any of these rights, contact us using the details below. We will reply within one month.
If you are unhappy with how we have handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
We may update this policy from time to time. The latest version will always be on this page, with the date it was last changed. Last updated: 11 October 2026.
Contact us